Eyecare Business

AUG 2016

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F E A T U R E S P E C T A C L E L E N S E S EB wear polycarbonate or 1.74 index lens material, but is successful with 1.60. Her optical centers must be set at 29mm high in a frame she'll wear forever. We add a light edge coating that must air out for 24 hours before we begin mounting the moisture chambers. When she arrives for her very long and ardu- ous visit, she insists we disinfect the fitting table, line it with paper towels, and use a hypoaller- genic soap that she provides. From her, I've learned extreme patience, the ability to listen, and respect for valid or per- ceived patients' needs. Between my knowledge and her input we succeed, but only because I'm willing to put up with demands that others may not. This woman with a high-powered federal job trusts us and is our "business friend." 3. Know-It-All Susan Smith, LDO, Office of James Podschun, O.D., PA, Winter Park, FL A quirky engineer type came in. He'd been researching the Internet to find a remedy for annoying reflections and rainbow images he was experiencing in his current eyewear. He'd been reading about Abbe value, and he requested the thinnest possible lenses in a rim- less or semi-rimless style. So I did my research, finding that the higher the index (thinner), the further away from the Abbe value of the human eye, which is 45. While Trivex material would be the natural choice, with an Abbe of 45, our practice gener- ally doesn't use Trivex. I chose 1.60 index as When she arrives for her very long and arduous visit, she insists we disinfect the fitting table, line it with paper towels, and use a hypoaller- genic soap that she provides. —DIANNA FINISECY, ABOC, president, Wagner Opticians 72 E y e c a r e B u s i n e s s . c o m August 2016 Tough Customer Ti Got Angry? Listen to the problem. Nod with lips zipped.

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