Eyecare Business

AUG 2016

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labs and asked them to share some tales from their daily grind. è ROCK 'N' ROLL LADY Steve Nelson, co-owner of Eye Candy Optical, Cleveland, OH We have an edger that uses voice commands and prompts, and the machine's voice just happens to be a Japanese woman. In keeping with our rock 'n' roll theme, we affectionately call her Yoko! Sometimes she appears to have very humanlike qualities. We know it's just a machine, but we swear she changes her voice inflection based on how much we use her that day. After a long day in which she's processed a lot of lens jobs, Yoko can get a little tired, cranky, and slow. "Process time…six minutes, 20 seconds!" We laugh and say, "C'mon Yoko…get it together or you're going to break up the band!" è AFFECTING LIVES, EVERY DAY Peter Grimes, president/CEO of EYEQuity, four locations in Indiana, Pennsylvania, and Michigan Opticians have plenty of stories about super- high minus/plus patients who make for very challenging lens jobs. And, there is no lack of stories about patients who broke their glasses and need new lenses immediately. My story is really simple—it's about the many instances that we opticians have to make small miracles possible. everal things happen when ECPs make the decision to bring finishing (or even the entire surfacing process) in-house: wholesale lab costs and turnaround times drop, quality control increases, and the shop or practice is set up to offer a layer of patient service like never before. What ECPs usually don't discover until after they've been edging for a while, though, is that their lab will become the source of so many silly, challenging, and motivating moments. EB checked in with three optical retailers that have businesses that rely heavily on their in-house Tales of the Daily Grind 3 ECPs share why making glasses in-house is rarely boring—and never fails to increase patient service 46 E y e c a r e B u s i n e s s . c o m August 2016 E Y E O N E Q U I P M E N T S Marina Syzdykov, known as the "rock star" optician and office manager of the music-themed Eye Candy Optical, works the shop's edging system (nicknamed Yoko) After a long day in which she's pro- cessed a lot of lens jobs, Yoko can get a little tired, cranky, and slow. 'Process time…six minutes, 20 seconds!'" —STEVE NELSON, co-owner of Eye Candy Optical

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